Experience Design & Web Development

User interface for ATMs of Erste Bank and Sparkassen

We developed the touch user interface for self-service machines from scratch for the country’s largest banking group. The product was repositioned in a user-centric process and optimized and rolled out function by function using the latest technology. The agency dmcgroup was responsible for user research, conception, interaction and user interface design as well as front-end implementation. The result achieved outstanding results in market research and was recently updated by dmcgroup in the bank’s new corporate design.

Digitaler Situation Room: Situation R

For our client FAS Research, we have been developing the central, digital tool SituationR software for the implementation of collaborative workshops for decision-making for several years. In close cooperation with the client, the product vision and central design principles resulted in a successful digital product that is used by FAS Research both for workshops with a physical presence and for remote formats. The agile, user-centered way of working is crucial to the success of the software, as is the trusting collaboration and regular exchange with the customer’s product team.

Smartphone app for train attendants

The latest Nightjet and Railjet train sets from ÖBB are equipped with the latest sensor and control technology and can therefore be fully digitally configured and maintained in the interior. Together with a team from ÖBB Personenverkehr AG and ÖBB Business Competence Center, we at dmcgroup conceived and designed a web application for train attendants’ smartphones. This application enables the control and monitoring of all functions in the train that previously had to be carried out manually in each carriage. The application was developed in an agile project setup with the ongoing involvement of train attendants.

Erste Digital

Portal for the maintenance of self-service devices

Erste Bank and the savings banks operate a large number of self-service machines for their customers throughout Austria. To manage and monitor these devices, we at dmcgroup developed a new web application in close cooperation with Erste Digital.

The focus is on the conception of a flexible design system. This should ensure the display of self-service devices or log entries, based on broad search queries, right down to individual device level and offer the best possible overview and usability at all times.